City of Atlanta launches customer service survey

Nov 20, 2012 - 02:01
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ATLANTA — Mayor Kasim Reed wants to know what Atlanta residents and visitors think about Atlanta govement. To find out, the city is launching an online survey.

It is available at atlantaga.gov/survey. Reed's office plans to collect public opinion through the spring of 2013.

Reed said residents and visitors should expect a high level of customer service from all agencies and offices of the city. One of his aides, Kirstin Canavan Wilson, said the responses will be used to identify areas that need improvement.

Earlier in Reed's term, the city of Atlanta adopted a so-called Customer Bill of Rights. It states, among other principles, that everyone dealing with the city has a right to courteous treatment, easy access and responsive service.

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Mike Gallagher Mike Gallagher is a Georgia-based freelance journalist covering local news, community developments, and regional issues that matter most to residents across the state. Writing for Georgianewsday.com since 2016, Mike has built a reputation for clear, balanced reporting and a strong connection to the communities he serves. His work spans city council decisions, school board updates, small business features, public safety reports, and statewide policy changes. In addition to local coverage, Mike occasionally reports on state politics and national headlines, offering readers context on how broader decisions impact Georgia communities. Known for his steady, fact-driven approach, Mike prioritizes accuracy, fairness, and accessibility in every story. Whether covering a town hall meeting or breaking political developments, he aims to inform readers with clarity and integrity. Outside the newsroom, Mike remains actively engaged in Georgia’s civic landscape, always seeking the next story that shapes the state’s future.