Microsoft: Lost Hotmail Emails Now Restored

Jan 3, 2011 - 19:43
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Microsoft: Lost Hotmail Emails Now Restored

NEW YORK — Microsoft Corp. said Monday that it has resolved a glitch that caused thousands of Hotmail users to temporarily lose all of their e-mails.

A chorus of frantic people had posted complaints to the Redmond, Wash.-based company's online message board over the weekend, saying their e-mails had disappeared. In some cases, e-mails were mistakenly sent to their deleted mail folders.

Chris Jones, senior vice president of Microsoft's Windows Live business, said in a blog post Monday that 17,355 people lost their e-mails starting on Thursday. By Sunday evening, the messages had been restored.

Though his team has identified what went wrong, Jones did not disclose any details.

\"As with all incidents like this, we will fully investigate the cause and will take steps to prevent this from happening again,\" he wrote.

Hotmail is the world's most popular free Web-based e-mail service, with about 360 million users, according to Web traffic measurement group comScore Inc.

The online Hotmail message board has racked up 492 pages of complaints about lost and deleted e-mails dating back to early November.

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Mike Gallagher Mike Gallagher is a Georgia-based freelance journalist covering local news, community developments, and regional issues that matter most to residents across the state. Writing for Georgianewsday.com since 2016, Mike has built a reputation for clear, balanced reporting and a strong connection to the communities he serves. His work spans city council decisions, school board updates, small business features, public safety reports, and statewide policy changes. In addition to local coverage, Mike occasionally reports on state politics and national headlines, offering readers context on how broader decisions impact Georgia communities. Known for his steady, fact-driven approach, Mike prioritizes accuracy, fairness, and accessibility in every story. Whether covering a town hall meeting or breaking political developments, he aims to inform readers with clarity and integrity. Outside the newsroom, Mike remains actively engaged in Georgia’s civic landscape, always seeking the next story that shapes the state’s future.